If a client calls in to say they've quit they job, what is the first thing to verify?

The first thing to verify when a client calls in to say they've quit their job is the reason for quitting. Understanding the reason allows for a more comprehensive approach to addressing the client's situation. It could provide insights into whether the decision was made due to personal circumstances, workplace issues, or external factors. This information is crucial for determining the client's eligibility for benefits, any necessary follow-up services, and how to best support them moving forward.

Verifying the reason for quitting helps identify if there are underlying issues that need to be addressed, whether it's related to job conditions or personal challenges. This understanding can guide the appropriate response and support needed for the client.

In contrast, while the other options provide relevant information and context about the client's situation, they do not directly address the immediate priorities following a job quit. Knowing the employment history, whether they received a warning, or how long they had worked may be relevant for other discussions but are secondary to understanding the motivation behind their decision to leave their position.